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Support

FAQ

General

boon. is a payment app that allows you to make payments using your smartphone or smartwatch. If you would like to make a payment in the store using boon., simply add your boon. Card to your smartphone wallet, unlock your phone and hold it over the terminal. You can also use boon.for making online and in-app payments.

You can use boon. to make payments at any contactless terminal (NFC) that accepts Mastercard at home or abroad. You can also use your boon. Card for online and in-app payments.

boon. BASIC customers in Germany, France and Spain are limited to domestic transactions only. Users can simply upgrade to boon. PLUS free of charge to remove this restriction and be able to pay with boon. worldwide.

boon. offers a variety of benefits:

  • Secure, easy, smart payments by smartphone or smartwatch
  • Overview of all transactions
  • Retailer does not see your bank or credit card details
  • boon. can be used immediately
  • Top up by credit card and your balance is available immediately on your boon. account
  • boon. can be used with all mobile phone providers

boon. is supported on all iPhones running iOS 11 (or later). However, to add boon. to Apple Wallet, some countries require the latest iOS version.

The app is available in the App Store in Ireland, the UK, Germany, France, Italy, Spain and Switzerland.

Boon. with Google Pay is available in the Google Play Store for all NFC-compatible smartphones with Android Lollipop 5.0 or higher in Germany, France and Italy.

You can also add boon. to a variety of smartwatches.

If your country or device is not listed yet, please be patient; we are trying to cover as many countries and operating systems as possible.

You can recognise a contactless terminal from the NFC symbol displayed on it.

The symbol may be on the top, on the side or depicted as a small image on the display, depending on the terminal. Some shops may also have a PayPass or Apple Pay logo displayed at the entrance.

In the boon. Card menu, you'll find an option ‘Add to Apple Wallet’ or ‘Add to Google Pay’, depending on your operating system. Please tap there and follow further instructions to add your boon. Card to your device. Once your card has been successfully added you can select it as a preferred payment card.

To make contactless payments with an iOS device simply add your boon. Card to Apple Wallet, hold your iPhone over the terminal display and place your finger on the Touch ID sensor or double-click the side button, if you have Face ID enabled. On Apple Watch, double-click the side button and hold the watch up to the reader.

With an Android device simply unlock your smartphone and hold close to the contactless terminal – done! You will receive a push notification for the successful payment. For payments below 25€ it is even sufficient to simply wake your phone up and hold it close to the contactless terminal.

To pay online, just use your boon. Card details in the app during the normal checkout process.

The boon. Card is a credit card including CVC code and expiry date, which you can use as normal during checkout while shopping online. The amount charged is deducted from your boon. balance. You can find your card details in the boon. Card menu.

After your registration, there is a 3 month free trial period; afterwards boon. costs €/CHF/£ 1.49 per month.

Android users can see their remaining trial period displayed in the 'Account' menu. In addition, shortly before your free trial period expires, we inform you by email to remind you of the upcoming fee.

For a complete overview of costs, maximum balance and top-up limits, please visit our page "Conditions" from the menu above for your selected country.

After the free trial period, the monthly fee of 1,49 €/£/CHF will automatically be deducted from your boon. account. If no sufficient balance is available, your boon. account will show a negative balance and you will require to top up manually before being able to use boon. again.

Please understand that you are required to pay and outstanding fees. If you wish to not use boon. anymore, please assure you cancel the account through our cancellation process.

We run campaigns periodically, like cashback on top-up or spending, to help to compensate you for the fee.

boon. can be used without an active Internet connection.

It is not possible to withdraw money from cash machines using boon.

Google Pay is the fast, simple way to pay in millions of places – online, in stores, and more. It brings together everything you need at checkout and keeps your payment info safe in your Google account until you are ready to pay.

boon. with Google Pay is available in Germany, France and Italy for all NFC-compatible smartphones with Android Lollipop 5.0 or higher.

Google Pay is pre-installed on selected devices. If your device does not have the app, simply download it from the Google Play Store. Google Pay requires that you sign in to your Google account before registering a credit or debit card.

Apple Watches, Fitbit (Ionic or Versa) and Garmin Pay (vívoactive® 3, Forerunner® 645 or fēnix® 5) are supported in Ireland, the UK, Germany, France, Italy, Spain and Switzerland.

Android smartwatches can be used as well, as long as they support NFC transactions, use the Wear OS operating system and have Google Pay installed. At the moment they are supported in Ireland, the UK, Germany, France, Italy and Spain.

In order to use boon. with Fitbit Pay, download the Fitbit app. Open the app on your Fitbit watch (Ionic or Versa). Tap ‘Wallet’ and follow the instructions to add your virtual boon. Card. Enter the card details which can be found under ‘boon. Card’ in your boon. app. Once your boon. Card is added successfully to the Fitbit Wallet, you can use boon. to make payments with Fitbit Pay.

Fitbit is available for boon. in Ireland, the UK, Germany, France, Italy, Spain and Switzerland.

boon. with Garmin Pay™ works simply by downloading the Garmin Connect app. Open the app and pair it using Bluetooth. Then select Garmin Pay™ and follow the on-screen instructions to enter the card information which can be found under ‘boon. Card’ in your boon. app. Now you can select the card on your watch when you make a payment.

You can use your vívoactive® 3, Forerunner® 645 or fēnix® 5 smartwatch from Garmin to pay with boon. in Ireland, the UK, Germany, France, Italy, Spain and Switzerland.

Android smartwatchescan be used if they support NFC transactions, use the Wear OS operating system and have Google Pay installed.

After setting up boon. on your smartphone, you need to add your boon. Card to the Google Pay wallet of your smartwatch. Screen lock must be enabled on your smartwatch for security purposes.

For performing payments, simply hold your smartwatch on the contactless payment terminal and wait until the payment is confirmed by the terminal. For larger payments you might be asked to enter a password or unlock your screen before being able to perform the payment.

For the moment it is available in Germany, France and Italy.

As neither Apple nor Google Store allow you to use an older app version, it is not possible to switch back once you have carried out the update.

If you have any feedback (for example regarding the new design), please feel free to write to us at yourfeedback@boonpayment.com.

‘Boon’ means ‘benefit’ and reflects what boon. is meant for: being a benefit for your daily life in all payment activities.

Contact

You can contact the boon. service team by email or telephone. To ensure that we are speaking with the boon. account owner, our service team will ask you for your first and last name, your mobile number and the answer to your security question. For contact details and service hours, please check out our " contact" page below.

Registration

You can upgrade to boon. PLUS for free via the app or by sending an email to the service team. To upgrade, you need to submit documents for your address and identity verification.

Address verification:

You can submit 1 color scanned or photographed copy of the original documents

OR

2 online documents / monthly statements from two different providers that you may have received via email.

Screenshots cannot be accepted as proof, nor can documents older than 3 months.

Please choose from the following documents:

  • Identity card (front and back of the card; it should have your address on it)
  • Bill (e.g. electricity, landline, water) or letter from your utility provider; mobile phone bills are not accepted.
  • Bank or credit card statement
  • Judicial order (e.g. execution of a will, letter from an insolvency administrator)
  • Proof of official benefits (e.g. housing allowance, tax credit, pension payment)
  • Registration certificate

Documents that can be up to 12 months old:

  • Tax assessment from the tax office
  • Residence permit
  • Application for local taxes (Spain only)

Identity verification:

Please provide us with a color scanned or photographed copy of one of the documents listed below (all four corners of the document must be visible):

  • Passport
  • Identity card (cannot be used to verify identity if being used to verify address)
  • Driving licence (must have an expiry date)

It may take up to 48 business hours to verify your documents and upgrade. You will receive a push notification when your account is upgraded to boon. PLUS.

To upgrade, you need to submit documents to verify your address and identity. We are only allowed to accept very specific documents and strict rules apply (e.g. must be colored, all corners visible, ...).

If we are unable to verify your address and identity, we must decline your request but will notify you by email as to why we couldn't accept it.

For security and legal reasons the boon. app will ask you to enter your mobile number and some personal details such as your name, date of birth, home address and email address.

The minimum age for using boon. is 18.

My Account

There is no limit on how much you can spend with a single transaction, besides your available account balance.

However, boon. is a prepaid virtual card, so you can only spend your credit. Any transaction where the amount exceeds your credit will be rejected automatically.

For a complete overview of top-up methods, costs, maximum balance and top-up limits, please visit our page "Conditions" from the menu above for your selected country.

For a complete overview of top-up methods, costs, maximum balance and limits for top-ups or payments, please visit our page "Conditions" from the menu above for your selected country.

You can top up your boon. account with a 3D Secure enabled Mastercard or Visa credit card almost instantly

Most countries also offer top up by bank transfer which takes up to 2 working days. A push notification is sent once the transfer has been credited to your boon. account.

For a complete overview of top-up methods, costs, maximum balance and top-up limits, please visit our page "Conditions" from the menu above for your selected country.

You can add your credit card directly in the top up by credit card or auto top up menu.

If it is your first card, you will see the 'Add credit card' option at the very top, which will then guide you through the process.

If you've already added a card, you will see a small arrow to the right of your card, which allows you to either add another card ('Add'), or remove any added cards ('Edit').

With the auto top-up feature you can make sure that you never run out of credit. Simply set a certain threshold and a top-up amount; every time your balance falls below this threshold your balance will be automatically topped up with the amount you chose.

You can find the ‘Auto top-up’ feature by tapping the highlighted central button on the tab bar.

You can find your boon. account number (IBAN) under the top-up methods in the 'Top up via bank transfer' menu. It will also show you your remaining limit for the day.

Top-ups by bank transfer are usually credited within 2 working days.

As a boon. BASIC customer, you can only receive transfers from accounts in your name. As a boon. PLUS customer, you can also receive transfers from third-party accounts.

Third-party services like Currency Cloud and Transferwise are not supported.

For a complete overview of top-up methods, costs, maximum balance and top-up limits, please visit our page "Conditions" from the menu above for your selected country.

We are legally obliged to ensure the set limits are adhered to. Therefore any transfer by a third party to a boon. BASIC account, or any transfer which exceeds your limit, will be blocked on our side.

If such an amount has been transferred to your account, then our service team will contact you by email and either assist you with a free upgrade to boon. PLUS and finalize your transfer. If no upgrade happens we will return your funds to the sender account within a few days.

For a complete overview of top-up methods, costs, maximum balance and top-up limits, please visit our page "Conditions" from the menu above for your selected country.

Please note that it is not possible to top up using a prepaid card.

boon. PLUS users can send money to and receive money from other boon. PLUS users. To use this feature, just tap ‘+’ on the home screen and then ‘Send money’. You can then select a recipient by choosing their mobile number.

Please understand that due to legal constraints this feature is not available for Swiss customers.

For a complete overview of sending and receiving limits, costs, maximum balance and top-up limits, please visit our page "Conditions" from the menu above for your selected country.

Transfers to bank accounts or to third-party services are not supported. If you require your balance to be returned to one of your bank accounts, our service team is happy to help.

If a payment with boon. fails, please first open the app and check your balance (as boon. can only be used if you have sufficient funds on your account).

Customers from Germany, France and Spain are also limited to domestic payments only until they have upgraded to boon. PLUS.

Also, please check if boon. has been added as preferred payment option in your device wallet.

If you are still experiencing problems with payment, please contact our service team.

Reserved amounts are amounts that have been ‘set aside’ by the retailer, but have not yet been deducted. You won’t usually see these amounts, but sometimes it can take a long time for a transaction to be completed.

boon. is not tied to any particular smartphone. Identification takes place using your phone number, so changing your mobile phone is not a problem. As soon as you have installed boon. on a new smartphone, you can log in with your existing login details. Minimum system requirements still apply.

If you are changing your operating system between iOS and Android, please contact our service team.

If you change your mobile number, you can easily change your username (which for boon. is your mobile number) by contacting our service team.

You will see your latest transactions directly in the overview and can access more by scrolling up. By tapping on individual entries you can also see the transaction details.

For your monthly statements, please open the Settings menu and go to 'Statements'.

In the login area, choose ‘Forgot your password?’. To reset your password, you need to answer the security question that you chose when you registered. You will then receive a new password by text message which you can use to log in once. You can then set a new password.

You can update your address and email anytime within the app under 'Personal details'.

To change your name, date of birth, country or phone number, please contact our service team.

It's only possible to change the country if the currency remains the same. Otherwise, you have to delete your account and register again.

To change your password, tap the profile icon (top left), then select ‘Settings’ and ‘Change password’.

Contactless payments with boon. do not require a PIN. If a contactless terminal still requests a PIN, payment with boon. is not possible at this terminal yet.

You can activate or deactivate your boon. Card for online payments anytime. Android users find it within 'Account' under 'Online Limits', iOS users in the boon. Card menu.

If you encounter any problems using your boon. Card for online payments, always confirm that it has been set to 'Active'.

If you can't remember your security answer please contact our service team. boon. BASIC customers are required to send us a copy of a valid ID document (ID, passport or driver's license) by email.

You can see your security question by logging out of boon. and using the 'Forgot password?' function. There you can see the question you set at registration.

Your password provides a first line of defence, but if you do lose your phone or have it stolen, you should lock your boon. account as quickly as possible.

The international emergency number to lock your account/card is: 00800 94 73 22 70

The phone numbers for our customer service team can be found in the "contact" page below.

Apple users can also use the ‘Find My iPhone’ feature to disable Apple Pay via Lost Mode.

When you register, a prepaid account is set up in the background. Therefore, money is not stored on your device as is the case with chip cards or cash cards.

You can use your boon. Card for Transport for London as you can use it at any contactless payment terminal.

If your boon. Card has been locked for Transport for London, you can unlock it by logging in at https://contactless.tfl.gov.uk/ (or sign up if necessary) and adding your credit card details.

Paying with boon. should not only be fast and practical, it should also be fun! We therefore work continuously to come up with new, fun promotions that reward you for using boon. (e.g. cashback).

We hope to bring you regular promotions in the future to give you some incentive for using boon. on a regular basis. You can find current promotions within the app under ‘Promotions’.

It can take several minutes for promotional offers (e.g. cashback) to appear in the app.

By uninstalling the app, your boon. account will not be closed automatically. Therefore please make sure to cancel your account via the closure process.

Handling a cancellation request might take a few days but we will inform you as soon as it has been completed. Please note that you will not be able to use boon. anymore once your cancellation request has been approved. Also it is not possible to reactivate terminated accounts.

Customers using Android devices can terminate their account within the app (‘Settings’ menu).

iOS users have to contact our service team by email. To close your account, please provide us with the following information:

  • Your boon. IBAN (you will find this in the boon. app under ‘Manual top-up’, ‘Top-up by Faster Payments’ or ‘Bank transfer’)
  • The answer to your security question
  • Your mobile phone number
  • The account number (IBAN) of the bank account you want any remaining positive balance to be transferred to
  • If you have above €/CHF/£ 40 balance left, we also require a colour photograph or copy of your latest bank statement with your name, the date and IBAN clearly visible (this also applies in the case of online banking screenshots). Other sensitive information can be blacked out.

If you have a negative balance, please clear your account so we are able to follow through with your request.

Data Protection and Security

Payments are very secure. The retailer does not see your bank details or the credit card details that you have used to top up your boon. account. This also applies to the details associated with your boon. Card.

iOS security feature:

If you use an iPhone or iPad you have to press the Touch ID fingerprint sensor every time you pay.

Google Pay security feature:

Google Pay used within boon. Pay protects your payment info with multiple layers of security, using one of the world’s most advanced security infrastructures to help keep your information safe.

Sometimes transactions can appear in your transaction history a few days later, as well as some merchants bill under cryptic names.

If you are unsure of a payment and want to challenge it, please contact our service team; they can help you to secure your account and inform you about the necessary steps to challenge a payment.

Your data privacy is our utmost responsibility, and we adhere to very strict protocols to keep your information safe and encrypted at all times.

We use your data responsibly in order to solve queries and other issues related to your account as well as to organise upgrades. We also use some of your information, such as your email address, to send information about legal matters and any fee-related changes. For more details, please read our data privacy policy.

To protect your account, boon. only stays active in the background for a few minutes and then requires you to log in again. If you wish to speed up the login process, you can add your fingerprint or face id to boon. under 'Settings' and 'Login & security'.

You can log in and be active with multiple devices at the same time. In Germany, France and Italy you can also choose between iOS and Android devices.

Technology

3D Secure is a security standard used for credit card transactions. This authentication procedure ensures that the legal cardholder and the legal retailer are the participants in a transaction. It is an effective means of reducing the risk of fraud. If a credit card holder has registered with the 3D Secure process via one of the registration methods, they will be forwarded to their bank during the top-up process, where they need to confirm the payment before it can proceed.

NFC stands for ‘near field communication’ and is an international standard used to exchange data between two devices without a direct cable connection.

Can't find what you are looking for?

Just get in contact with our serviceteam by phone or by e-mail. In German, English, French, Spanish or Italian – and of course worldwide and around the clock.
Call us
+44 (0) 20 36 957 827
Monday to Saturday from 7 a.m. to 7 p.m. (GMT)

contact@beboon.com
Block Card/Account
00800 94 73 22 70
* Your telephone provider may charge you for calls made to local telephone numbers.